We were able to register but our account is being denied permission to schedule. 

This means my schedule is currently at capacity. When I have availability, I give priority status to lesbian couples who attend our Lesbian Adventures in Love Retreats so they can continue building on the work they start during the retreat. Next, I prioritize lesbian couples who are registered in my client portal, in the order of the date you registered on my client portal. You are welcome to email me to inquire where you are on the waitlist at michele@micheleomara.com.

If we are doing couples counseling, do each of us need to register a separate account here?

Yes.  For HIPPA purposes, I am not able to provide two intake forms and consent forms on the same account. Each person is required to have their own confidential client portal and access to their forms, even if you are seeking couples counseling.

Do you bill insurance, or do we pay you first, and seek reimbursement from the insurance company ourselves?

The way my practice works, I request full payment at the time of the session ($145 for 45 minutes and $225 for 80 minutes), and I provide receipts which you are welcome to use for reimbursement (IF YOU RESIDE IN INDIANA ONLY).  

The reimbursement your insurance company will provide depends on your out-of-network benefits. To learn the level of benefits, contact the customer care # on your insurance card and request the following information:

1.  What are my out-of-network mental health benefits if I am seen by a PhD-level clinical psychotherapist?
2.  What is my out-of-network deductible?
3.  How many sessions am I allowed per year?
4.  Where do I send claims for reimbursement?
5.  What is the typical length of turn-around time it takes you to reimburse a claim?

This should give you the information you need.  

I do offer the use of MC/Visa to offset the delay between payment and reimbursement

Do you have a physical office for appointments?
Effective May 1, 2020, in the throws of Covid-19, I moved to an all-virtual office. I have the same services and availability; however, it is provided only online. You can meet me online using zoom.us/j/3175170065

How do I use Zoom?

1. Download zoom.us software on the device you plan to use for our session (phone, tablet, or desktop computer).

2. Test your setup at zoom.us/test to see if it's working.
  • Click the blue "Join" button.
  • Once inside, you will see your video show up, which indicates your video is working. If you do not see a live video, click on the "Start Video" button in the bottom left corner.
  • To test your audio, click on the ^ next to the microphone icon in the bottom left corner. Click on "Test speaker and Microphone." This will allow you to see if you can hear and be heard.

3. At the time of our session, go to: zoom.us/j/3175170065 and if I'm not already there, you will be in a virtual "waiting room," until I've finished with the client before you. Do not fret if I am not exactly on time - I am generally in the session within five minutes of our start time.